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Privacy Policy

Effective Date: April 23, 2026

Teller Family ("Teller Family," "we," "our," or "us") is a mobile-first storytelling application that transforms your personal photos into AI-generated illustrations and stories for children. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This Privacy Policy explains our practices and your rights with respect to your personal data.

By using Teller Family, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the application.

1. Who We Are

Teller Family is operated as an independent application. For privacy-related inquiries, you may contact us at: privacy@tellerfamily.app

2. Age Requirement

Teller Family is intended for users who are 13 years of age or older. The stories generated by the app are designed for children, but the app itself must be operated by a parent or guardian who meets the age requirement. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@tellerfamily.app.

3. Information We Collect

3.1 Account Information

When you create a Teller Family account, we collect:

  • Email address
  • Display name (as you choose to enter it — we have no format requirements)

We may also collect information through third-party sign-in services such as Sign In with Apple or Sign In with Google, if you choose to use those options. In those cases, we receive only the information those services share with us, typically your name and email address.

3.2 Photos and Illustrations

When you create a story, you upload 1–4 photos from your device. Here is exactly what happens to them:

  • Your photos are sent securely to our server.
  • They are held only long enough for Google's Nano Banana image generation service to produce illustrated versions in a children's book style matched to your selected genre and reading level.
  • Once the illustrations are generated, your original photos are removed from our service. We do not permanently store your original photos.
  • The generated illustrations are retained as part of your saved story.

We will never use your photos for AI model training, advertising, or any purpose other than generating your illustrations. We do not share your photos with any third party other than the AI service provider necessary to generate your illustrations.

3.3 Story Content

When you save a story in Teller Family, we store the following content associated with that story:

  • AI-generated illustrations (not your original photos)
  • Character names you provided
  • Notes or descriptions you entered
  • The genre and reading level you selected
  • The AI-generated story text

This content is stored solely for the purpose of rendering and displaying your saved stories within the application and on the web when you choose to share a story. We will never use your story content — including your illustrations, names, notes, or generated text — for any other purpose, including AI model training, advertising, or sharing with third parties, without your explicit written permission.

3.4 Payment Information

We do not collect or store your payment card information directly. All payment processing is handled by trusted third-party payment processors:

  • Apple In-App Purchase (for iOS purchases)

We retain only non-sensitive transaction records such as purchase history, subscription status, and transaction identifiers. Please review Apple's privacy policy for information on how they handle your financial data.

3.5 Technical and Usage Data

We automatically collect certain technical information when you use Teller Family, including:

  • IP address
  • Device type, operating system, and browser information
  • Pages or screens visited and features used
  • Error logs and crash reports

This information is collected through our infrastructure and third-party service providers, including:

  • Vercel — our hosting provider, which may collect standard web traffic and performance data

This data is used solely to operate, maintain, and improve the application. It is not used for advertising or sold to third parties.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account
  • To generate illustrations from your photos using Google's Nano Banana
  • To generate stories from your illustrations using Anthropic's Claude
  • To save and display your stories within the app and on the web when shared
  • To process payments and manage subscriptions
  • To send transactional communications, such as account confirmations and email sign-in links
  • To send optional product updates and announcements (you may opt out at any time)
  • To monitor application performance and fix errors
  • To comply with our legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. AI Services

Teller Family uses the following AI services to generate your stories:

  • Google Nano Banana — transforms your uploaded photos into children's book-style illustrations. Your photos are sent to this service solely for the purpose of illustration generation. Once illustrations are produced, your original photos are removed from our service.
  • Anthropic Claude — writes a personalized story based on your illustrations, character names, genre, reading level, and optional note. Only the generated illustrations and the information you provide in the app are sent to this service — never your original photos.

We chose these services based on our assessment of their quality and their responsible approach to user data. Neither service retains your data for model training. For details on how these services handle data, please review their respective privacy policies.

6. Communications

We use Resend to deliver email communications. We may send you:

Transactional emails — such as account confirmations, magic-link sign-in messages, and purchase receipts. These are necessary for operating your account and cannot be opted out of while you maintain an active account.

Marketing and product emails — such as feature announcements, tips, and promotions. You may opt out of these at any time by clicking the unsubscribe link in any such email or by contacting us at privacy@tellerfamily.app.

7. Data Retention

We retain your account information and story content (illustrations, story text, character names, genre, reading level, and notes) for as long as your account is active. Your original photos are never retained beyond the time required to generate illustrations.

If you delete your account, we will delete your personal information and story content within 30 days, except where we are required to retain it for legal or financial compliance purposes (such as transaction records).

You may request deletion of your data at any time by contacting privacy@tellerfamily.app.

8. Your Privacy Rights

8.1 All Users

Regardless of your location, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of marketing communications

To exercise any of these rights, contact us at privacy@tellerfamily.app.

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, or sell
  • The right to delete your personal information
  • The right to opt out of the sale of your personal information
  • The right not to be discriminated against for exercising your privacy rights

We do not sell your personal information. To submit a CCPA request, contact us at privacy@tellerfamily.app.

8.3 European Union Residents (GDPR)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restriction of processing
  • The right to data portability
  • The right to object to processing

Our legal bases for processing your data are: (a) performance of a contract — to provide you with the Teller Family service; (b) legitimate interests — for application security and error monitoring; and (c) consent — for optional marketing communications.

To exercise your GDPR rights, contact us at privacy@tellerfamily.app. You also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS) and secure infrastructure through Vercel. However, no system is completely secure. Protect access to your email account used with Teller Family, and contact us immediately at privacy@tellerfamily.app if you suspect unauthorized access.

10. Third-Party Services

Teller Family integrates with the following third-party services, each of which has its own privacy policy:

We are not responsible for the privacy practices of these third parties. We encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this document and, where appropriate, notify you by email or within the application. Your continued use of Teller Family after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

privacy@tellerfamily.app

We will respond to all requests within 30 days.